If you are not satisfied with an Ivory & Deene item that you have purchased online, you may return the unused item within 14 days for a refund of the purchase price, minus 20% which covers the original shipping, handling and other charges.

Items must be returned in new condition, in original packaging (whenever possible) and with all paperwork, parts and accessories to ensure full credit.

Return Instructions:

1)  All products must be returned in the same condition it was received, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

2)  Enclose your order number, customer name, and address with the item.

3)  All return postage is the responsibility of the buyer. We do not accept C.O.D. deliveries. For your protection, we recommend that you use Express Post or Registered Mail.

For customer service questions regarding your order and return address details, please email us at enquiries@ivoryanddeene.com.au.

 

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