• We will happily exchange, refund or issue a store credit within 14 days of purchase.
  • Return Postage will not be covered by Maive & Bo. 
  • The item must be unworn, in original sale condition with tags attached to be considered eligible for exchange, refund or store credit. If your items do not meet these requirements, Maive & Bo reserves the right to refuse a refund, exchange or store credit.
  • Swimsuits must have all hygienic stickers still attached to the garment. We recommend trying on the garment with underwear immediately after receiving. We will not accept any swimwear for returns without the hygienic sticker attached. 
  • Purchases made through Afterpay are not eligible for refund but can receive an exchange or store credit. 
  • Unfortunately we are unable to exchange, refund or provide store credit for sale items purchased online at any time. 
  • In the case of multiple exchanges, the customer will be charged a $10 fee postage per exchange. 
FAULTY / INCORRECT ITEMS

If the product is deemed faulty or the incorrect product has been sent out, Maive & Bo will refund the full amount (excluding original shipping) and/or exchange, replace or offer a store credit upon receipt/confirmation of the faulty goods. Maive & Bo will cover the return postage costs of faulty + incorrect goods.                                           

FOR ALL RETURNS / CUSTOMER SERVICE ENQUIRIES

Please email: orders@maiveandbo.com 
 
Please provide your order number, name and the details of your exchange or refund request. 
You will then be instructed on your return process. Please do not send your return to us without notifying our customer service team.
 
We kindly ask when returning a garment to fold back into plastic slip for return postage and the care of garment. 
Please do not try on garments with strong perfumes. Thank you. 

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