RETURNS, EXCHANGES AND REFUNDS
Minimalist Jewellery does not take any responsibility for lost or damaged mail once it has left our care.
Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent.
If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage. We’ll assess damage on a case-by-case basis and it’s at our discretion to determine whether an item can be returned on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, in most case we will provide you with a replacement or store credit where possible. Your initial item must be returned to us in an un-used condition, including all original tags and packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.
Please retain proof of postage until we have confirmed your replacement or store credit has been processed.
We reserve the right to refuse returns if they don’t meet the conditions above.
No return or exchange on SALE items.
*We’re unable to exchange pierced jewellery for hygiene reasons, so please choose your gems carefully.