Any purchase made through the Reuben Ray website may be returned up to 14 days from receiving the order, for exchange or store credit only.

Please note exchanges are dependent on availability of stock. The watch must be returned and packed in the exact way it was delivered. Please do not bend the leather bands, scratch the watch, dispose of the information card or damage the packaging.

To complete your return, we require a receipt or proof of purchase. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@reubenray.com and send your item to: PO Box 1917, Broadbeach, QLD, 4218, Australia. 

Shipping

To return your product, you should mail your product to: PO Box 1917, Broadbeach , QLD, 4218, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

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