Return Policy Reuben Ray

Purchases may be returned up to 14 days from receiving the order, for exchange or store credit only.

Please note exchanges are dependent on availability of stock. Items must be returned and packed in the exact way it was delivered, including a receipt or proof of purchase. Sale items cannot be refunded. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@reubenray.com and send your item to: PO Box 1917, Broadbeach, QLD, 4218, Australia. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.