KOHLE offers 14 days refund & exchange on all products that are unopened and unused. If 14 days from the date of purchase passes, unfortunately, we won’t be able to refund or exchange. To process your return or exchange please email us at firstname.lastname@example.org including proof of purchase. Once KOHLE receives your return funds will be processed back to your original payment method within 7 business days as long as the item is in perfect condition; this includes all packaging. Please note the cost of shipping the item back to KOHLE is a cost to you.