We provide a 21-day return policy during which a customer may return to us an item in the same condition as shipped

In order for us to process your return, please make sure that the garment is in the original condition you received it

  • Tags still attached
  • Unworn
  • Unwashed
  • Unstained
  • Unperfumed
  • Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item
  • These conditions do not apply to faulty garments
    • Please note that if you return an item, you will need to cover the cost of postage. However if you have received a faulty item or the wrong item, then we will cover those charges. 
    • Return shipping costs are at the customers expense
    • Refunds will be processed after the products are received back

Please send back items in their original condition to:

MATEA DESIGNS RETURNS
Unit 1/96 MIMOSA ROAD
CARNEGIE, VIC, 3163
AUSTRALIA

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