We provide a 21-day return policy during which you may return to us an item in the same condition as shipped for a refund.

In order for us to process your return, please make sure that the garment is in the original condition you received it

  • Tags still attached
  • Unworn
  • Unwashed
  • Unstained
  • Unperfumed
  • Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item
  • These conditions do not apply to faulty garments
  • Please note that if you return an item, you will need to cover the cost of postage. However if you have received a faulty item or the wrong item, then we will cover those charges. 
  • Return shipping costs are at the customers expense
  • Refunds will be processed after the products are received back

    Please send back items in their original condition to:

    MATEA DESIGNS RETURNS
    Unit 1/96 MIMOSA ROAD
    CARNEGIE, VIC, 3163
    AUSTRALIA

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