By placing an order with Cinquante, you are responsible for original shipping charges, and all applicable costs of returning your purchase if it is not what you expected. You have 14 days from the shipping date to return your purchase for a refund. Cinquante will gladly exchange or refund, provided that the item is in original condition, unworn and with original packaging. In the interests of hygiene and for your protection we do not accept returns for earrings unless the items are of unsatisfactory quality. Cinquante will not cover the cost of lost or stolen orders once delivered.