We have a beautiful range of products, and while we sell them all on the same website, some of our products are our own creations (Esther) which ship from our warehouse and others are from our incredible Marketplace partners (& Co.) which ship Express separately. We'll let you know at checkout if your bag will come in multiple shipments. ❤️
In light of COVID-19, international orders may incur unexpected Shipping Delays. At this time we recommend using Express Shipping to ensure your parcel reaches you as soon as possible!
* Over the past few weeks our delivery partner, Australia Post has experienced a significant increase in demand as Victorians have increased their online buying due to stage 4 lockdowns. As a result, parcels delivered to this region may incur a delay.*
We love nothing more than your parcel reaching you safely! Esther Shipping Insurance provides protection for orders that are lost, broken or stolen. For a small additional cost add Esther Shipping Insurance to your shopping cart to enable protection.
In the rare event that your order is deemed lost, broken or stolen by Australia Post (AU orders) or DHL (International orders), please contact our customer care team at: email@example.com.
We are not liable for lost/missing orders that are not insured.
• Once your parcel has been shipped, your tracking information will be sent via email.- keep this little number safe and secure as it will tell you exactly when your delivery will arrive.
• All parcels are sent requiring a signature on delivery. If you request this to be left via safe drop or without signature, we cannot take responsibility for any damaged, lost, or stolen goods.
• We work hard to pack your order within 2-4 hours from purchase time (excluding weekends). If you have made an error in your address then please CALL us immediately or live chat us. We can not guarantee it can be altered or stopped before shipped out however we will try our best to accomodate you!
• Preorder garments are available AU only and are shipped separately via Standard Post at a cost of $5.95 per unit. Please refer to the Preorder product description for its estimated arrival date.