We have a beautiful range of products, and while we sell them all on the same website, some of our products are our own creations (Esther) which ship from our warehouse and others are from our incredible Marketplace partners (& Co.) which ship express separately from other items in your order.
• Once your parcel has been shipped, your tracking information will be sent via email.- keep this little number safe and secure as it will tell you exactly when your delivery will arrive.
• All parcels are sent requiring a signature on delivery. If you request this to be left via safe drop or without signature, we cannot take responsibility for any damaged, lost, or stolen goods.
• We work hard to pack your order within 2-4 hours from purchase time (excluding weekends). If you have made an error in your address then please CALL us immediately or live chat us. We can not guarantee it can be altered or stopped before shipped out however we will try our best to accomodate you!
• For customers within Metro NSW, we offer same day shipping. Orders will be delivered between 6pm - 9pm. Same day shipping does not require a signature upon delivery so if you are not home, your parcel will be left in a safe place. If you are eligible for same day shipping, this option will appear for you within the checkout page based on your address.
• Preorder garments are shipped separately via Standard Post at a cost of $4.95 per unit. Please refer to the Preorder product description for its estimated arrival date.