Terms & Conditions

Esther & Co — Terms & Conditions
Effective 1 September 2026. Version 2.4.

Who we are

This website is operated by Esther Clothing Pty Ltd (ABN 60 135 700 944), trading as Esther & Co. “We”, “us” and “our” mean Esther & Co. “You” means anyone browsing or buying from esther.com.au.

By using this site or placing an order, you agree to these terms. Please read them before you shop — if you don't agree with them, please don't use the site.

1. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Anything in these terms or in our Returns Policy operates in addition to those rights, never instead of them. If you think an item has failed a consumer guarantee, email customercare@esther.com.au with your order number and a photo and we will work it out with you.

2. Buying from us

You must be at least 18, or have a parent or guardian's consent.

When you place an order you are making an offer to buy. Your contract with us forms when we send your dispatch confirmation. Until then we may decline the order — for example if the item has sold out, if we have made a pricing or description error, or if we reasonably suspect fraud. If we decline an order you have already paid for, we will refund you in full, usually within 2–5 business days.

We may limit quantities per person, household, card or address, particularly during sales and promotions.

3. Prices and payment

Prices are in Australian dollars unless you are shopping our international store, and include GST where applicable. Prices can change, but never after you have placed an order.

We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay and Shop Pay, and Afterpay and Zip for Australian orders. Buy now, pay later services are provided by those companies under their own terms, and approval is their decision rather than ours.

International orders are shipped Delivery Duty Paid, so duties and taxes are included in the price you pay at checkout.

4. Delivery, title and risk

We will dispatch your order within the timeframes set out on our Shipping page. Those timeframes are estimates, and delays during sale periods or with our carriers are outside our control — but if an order is taking unreasonably long, contact us and we will sort it out.

Ownership and risk pass to you on delivery to the address you gave us. If you added Esther Shipping Insurance at checkout, we will replace or refund an order that is lost, damaged or stolen in transit.

5. Pre-orders and 'arriving soon' items

Some styles are available to order before stock arrives with us. Where we do this, we will show an estimated arrival date on the product page.

Pre-order items may be purchased in the same order as items that are in stock. Where an order contains both, we will dispatch the in-stock items first and send the pre-order items separately once they arrive, and you will receive tracking details for each parcel. Pre-orders are available for delivery within Australia and New Zealand only.

Estimated dates can move. If your item is going to be significantly delayed we will tell you, and you can cancel for a full refund at any time before it ships. If stock does not arrive at all, we will cancel and refund you automatically.

6. Changing or cancelling your order

Contact us within one hour of placing your order for the best chance of a change or cancellation — live chat is the fastest way to reach us, or email customercare@esther.com.au. We cannot guarantee it, as some orders are picked and packed quickly.

Once an order has been fulfilled it cannot be amended or cancelled, but you are welcome to return it under our Returns Policy once it arrives.

7. Returns and exchanges

Our full Returns Policy forms part of these terms. In short: 30 days from delivery, unworn and with tags attached, for store credit or an exchange on Esther the Label styles and a refund on Esther Luxe. Final sale styles and certain hygiene items are excluded.

Those exclusions apply to change-of-mind returns only. If an item is faulty, not as described, or otherwise fails a consumer guarantee, your rights under Section 1 apply regardless of whether the item was on sale.

8. Marketplace items

Some products on our site are supplied by independent Retail Partners through the Esther Marketplace. Where that is the case, it is shown on the product page.

Marketplace items are supplied, and returns and refunds processed, by the Retail Partner. Practically, that means:

• Lodge your return through our returns portal as usual, within 30 days of delivery. We will direct it to the right Retail Partner and give you their return address — Marketplace items go back to them, not to our warehouse.
• Some Retail Partners do not accept change-of-mind returns. Where that applies, it is set out on our Returns page before you buy.
• Refunds are usually processed within 2 weeks of you posting an Australian return, or 4 weeks for an international return.
• If a Retail Partner does not handle your return properly or in reasonable time, contact our Customer Care team and we will step in on your behalf.

Your rights under Section 1 apply to Marketplace goods. If something is faulty, not as described, or otherwise fails a consumer guarantee, contact us and we will help you get it resolved.

9. Store credit, gift cards and promotional codes

Store credits and gift cards are valid for 3 years from the date they are issued, in line with Australian law. They cannot be extended or exchanged for cash.

Promotional codes are single-use unless stated otherwise, cannot be combined with other offers, and may be limited to particular collections or to first-time customers. Any additional conditions will be stated in the promotion itself.

10. Your account

Please keep your details current and your password to yourself, and tell us if you think someone else has access to your account.

We may suspend or close an account where we reasonably believe it is being used fraudulently, for resale, or in breach of these terms. Except where fraud is involved, we will give you notice and a chance to respond first.

11. Product images and descriptions

We photograph and describe our pieces as accurately as we can, and some of our imagery is created with the help of AI tools — usually for the setting and styling rather than the garment itself. Every piece shown is a real garment we can send you.

Screens vary, so colours may look slightly different in person. If an item is materially different from how it was described or shown, that is a consumer guarantee issue and our obligations under Section 1 apply.

12. Newsletter and marketing

We will only send you marketing emails or SMS if you have opted in — by ticking the box at signup or checkout, or by subscribing directly. Submitting a contact form or lodging a return does not subscribe you to anything.

You can unsubscribe from any message and we will action it promptly. How we handle your personal information is set out in our Privacy Policy.

13. Using our site

Please don't use our site to break the law, harass anyone, scrape or copy our content, interfere with the site's security, or impersonate someone else.

Our brand, photography, product descriptions and site content belong to us. You are welcome to share our images on social media with credit, but not to use them commercially without our permission.

14. Our liability

Nothing in this section limits your rights under Section 1.

To the extent the law allows, and apart from those rights, we are not liable for indirect or consequential losses such as lost profits or lost opportunities. Where we are liable and the law permits us to limit that liability, it is limited to replacing the goods or refunding what you paid for them.

We do not control our carriers, payment providers or the third-party services used on our site, and we are not responsible for their acts or omissions — though we will always help you resolve a problem involving them.

15. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published at the time you placed it.

If we make a material change we will post the updated terms with a new effective date, and where the change affects existing orders or accounts we will email you.

16. Governing law

These terms are governed by the laws of New South Wales, Australia. Nothing here affects your right to bring a claim in your local jurisdiction where consumer law gives you that right.

17. Contact

Esther Clothing Pty Ltd (ABN 60 135 700 944)
customercare@esther.com.au