Esther & Co. Fit Guarantee
At Esther, we're committed to ensuring your are completely satisfied and feel beautiful in your new Esther piece. The Esther Fit Guarantee gives you the flexibility of a 30-day return policy for store credit (Esther the label & Esther Exclusives), refund (Esther Luxe) or an instant exchange in the event the purchased garment is not the correct fit. Simply lodge your return below or exchange this for another size by clicking the button below. Our team is committed to ensuring you find your perfect fit everytime!
30 DAY RETURNS
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Our generous return policy gives you 30 days to return your pieces for an Exchange or Store Credit. #winning
All the details are below x
Make a Return
Didn't work out?
Simply lodge your return with your order number and the email address that you placed the order with.
Placed an order using Try Before You Buy? Please click below to complete your order.
RETURN POLICY
Can I return my Esther & Co. item?
Esther & Co. full priced pieces can be returned for an Exchange or Store Credit within 30 days of placing your order.
Can I return my Esther Luxe item?
Our Bridal collection ‘Esther Luxe’ can be returned for an Exchange, Store Credit or Refund within 30 days of placing your order.
Can I return my exchange item?
Yes, if your items are eligible you may return your exchange item for a store credit.
To see if your items are eligible please refer to the 'What can I not return?' tab below.
How long is my store credit valid for?
Store Credits are valid for 3 years (36 months) and cannot be extended.
What can I not return?
Returns are not accepted for Final Sale Styles, Marketplace Items, Earrings, Intimates, Body accessories & Beauty products.
RETURNS SHIPPING FEES
Handling fees are charged to cover the cost of the return label - this goes directly to our couriers.
Australia
Prepaid Postage Label (to be dropped off at post office)
Cost: $8.95
P.s. Can't print the label? No problem, our Australian return labels have QR codes on them. Simply present the digital copy of the label at the post office for scanning and Australia Post will take care of the rest.
New Zealand
Prepaid Postage Label (to be dropped off at post office)
Cost: $14.95
United States
Prepaid Postage Label (to be dropped off at post office)
$14.99 USD
Rest of the World
At this time we are unable to facilitate the returns of orders located outside of Australia, New Zealand and the U.S.A.
Return postage will need to be organised and paid by the customer.
The return address:
Esther&co. Returns
1A / 35-47 Stennett Road,
Ingleburn, 2565,
NSW, Australia.
FREQUENTLY ASKED RETURNS QUESTIONS
Can I return washed and/or worn items?
No, unfortunately we can not accept items that have been washed or worn.
Only in very special circumstances with the discretion of our customer care team will this be approved.
What if I am returning both Esther Luxe & non Esther Luxe items?
If you select Refund in our returns portal a store credit will be issued for all non Esther Luxe items.
Changes to your return request cannot be guaranteed once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return.
What happens once my return is shipped?
You will be notified via email when your return makes it back to our HQ.
From there you can expect to receive your store credit within 2-4 business days. It’s that easy!
Keep a copy of your tracking number for your return. While we do all we can to ensure your return makes it back to us safe and sound, we cannot take responsibility for lost returns.
All items are inspected upon receipt. Items that are not in their original condition, will be returned back to you.
I need to return a marketplace item
Marketplace items can not be returned to our Esther & co. warehouse.
We are unable to accept marketplace returns from the following vendors:
Ms.Lova, Bondi Sisters, Herbs & Heart, Urban Status, Sleeping with the Enemy, Be Hers, El Roy, Travel By Travis, St. Sana
Returns are able to be lodged for Cherrichella footwear. Please email us for their return address as we cannot accept Cherrichella returns at our warehouse.
If you need to return a marketplace item it must be returned to the appropriate vendor using your own paid method of tracked return, if unsure on their return address please contact us via email at customercare@esther.com.au
I am not located in Australia/New Zealand, can I exchange my item?
Unfortunately at this time we can not facilitate exchanges for customers located outside of Australia or New Zealand.
How do I complete an exchange?
If your items are eligible, simply enter your order number and email address into the required sections and follow the prompts to lodge your return in our portal found here.
You can select between an instant exchange or regular exchange.
What is the difference between an Instant Exchange and a regular Exchange?
An instant exchange places your new exchange order straight away and uses the credit from your return items immediately. This helps you get your items to you faster and guarantees your selection is in stock.
Regular exchanges require your order to be in transit before the exchange order can be sent out. This means there is a small chance that your exchange item(s) may go out of stock and you will instead be provided with a credit note.
Why does my card have a $1 hold amount?
Instant exchanges place a temporary hold of $1 on your credit card for the exchanged items and is released when we receive your unwanted items.
You’ll only be charged for the amount of your exchange items if your return isn’t in the mail within 21 days. Rest assured, the holds are released when the return is marked as delivered to our warehouse and receipted in by our team.
What shipping method is used for exchanges?
All exchanges are shipped out with standard shipping.
At this stage we are unable to make changes to express shipping, however, we are working on making this a possibility in future.
Can I exchange my exchange order?
We are unable to offer exchanges on exchanges.
If a second exchange is required, a return for a credit note will need to be lodged and a new order placed.
