SHIPPING INFO
We have a beautiful range of products that we ship WORLDWIDE. Some of our products are our own creations (Esther) which ship from our warehouse, while others are from our incredible Marketplace partners (& Co.) which ship Express separately. We'll let you know at checkout if your bag will come in multiple shipments.
Please kindly note there may be an additional 1-3 business day delay on the processing and packing of orders due to the Black Friday promotion period. Your understanding and patience are greatly appreciated.
SHIPPING RATES
STANDARD ( 2 - 4 Business Days )
Orders < $99 AUD | $5
EXPRESS ( 1 - 3 Business Days )
Orders > $99 AUD | FREE (Yay!)
Orders < $99 AUD | $8.95
*Please note: in efforts to minimise contact with others we have enabled ATL for all AU parcels.
*Delivery times are estimates only, parcels heading to WA, NT, TAS and Regional Australia may take longer. Orders placed during sales and promotional periods may also be subject to delays. We appreciate your patience during this time.
STANDARD ( 3 - 8 Business Days)
Orders > $125 AUD | FREE (Yay!)
Orders < $125 AUD | $9.95
EXPRESS ( 2 - 4 Business Days)
Orders > $200 AUD | FREE (Yay!)
Orders < $200 AUD | $14.95
Please ensure a Suburb is input at the checkout shipping page.
*Delivery times are estimates only, and unfortunately we are not able to guarantee them. Esther&co. will not be liable for any delay in delivery, particularly, orders placed during Sale or Promotional periods which may be subject to delay. We appreciate your patience during this time.
STANDARD SHIPPING ( 3 - 10 Business Days)*
All Orders | FREE (Yay!)
Please note: due to carrier constraints we are unable to ship to military addresses in the U.S.
*Delivery times are estimates only, and unfortunately we are not able to guarantee them. Esther&co. will not be liable for any delay in delivery, particularly, orders placed during Sale or Promotional periods which may be subject to delay. We appreciate your patience during this time.
STANDARD SHIPPING ( 8 - 25 Business Days)*
Orders > $125 AUD | FREE (Yay!)
Orders < $125 AUD | $9.95
*Delivery times are estimates only, and unfortunately we are not able to guarantee them. Esther&co. will not be liable for any delay in delivery, particularly, orders placed during Sale or Promotional periods which may be subject to delay. We appreciate your patience during this time.
STANDARD SHIPPING ( 8 - 25 Business Days)*
$19.95
Duties & Taxes: Your order may be subject to international duties and taxes when the parcel arrives at the destination country. These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.
Esther & Co. cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes.
Frequently Asked Shipping Questions
Esther Shipping Insurance provides protection for orders that are lost, broken or stolen for a small additional cost when checking out.
In the rare event that your order is deemed lost, broken or stolen by Australia Post (AU orders) or DHL (International orders), please contact our customer care team at: customercare@esther.com.au.
We are not liable for lost/missing orders that are not insured.
Once your parcel has been shipped, your tracking information will be sent via email.
Keep this little number safe and secure as it will tell you exactly when your delivery will arrive.
To ensure we are mindful of safety and to reduce the contact between customers and couriers all parcels are sent with ATL. Please ensure you or a loved one is home to accept the parcel or that there is a safe place for the parcel to be left as we cannot take responsibility for any damaged, lost, or stolen goods.
If your order is placed before 12pm AEST Monday - Friday, it will be dispatched the same day.
Orders placed after 12pm AEST Monday - Friday, will be sent the following business day (excludes weekends and public holidays).
If you have made an error in your address then please live chat us immediately.
We cannot guarantee your order can be altered or stopped, however we will try our best to accommodate you.