Frequently Asked Questions

Shipping

What does shipping cost?

Within Australia, standard shipping is free on orders over $150, and $11.95 under that. Express is $15.95 on any order. Everything goes out from our Sydney warehouse.

When will it arrive?

Order before 12pm AEST on a weekday and it leaves the same day. Standard takes 2–7 business days, express 1–3. Roughly: 2 days to NSW and VIC, 3 to QLD, SA, ACT and TAS, 4–5 to WA and NT. (Preorder styles work a little differently, see Preorders below.)

Do you ship overseas?

We ship to New Zealand ($19.95), the USA ($30) and Canada ($40). Not the UK, Europe or Asia just yet — we're working on it.

Where's my order?

You'll get a tracking link by email the moment it's dispatched. If nothing has arrived within two business days of ordering, email customercare@esther.com.au and we'll chase it for you.

Returns

Can I return something?

Yes. Full-priced Esther the Label styles come back for store credit or an exchange within 30 days — just keep them unworn, unwashed and with the tags on. We don't do refunds, but your credit works across the whole range. Sale items are final.

How do I send it back?

Through our online returns portal — follow the prompts and it takes a minute. If something arrived faulty or we sent the wrong thing, pick that reason and we'll sort it quickly. Full details on our Returns page.

Is there anything you can't take back?

For hygiene reasons: earrings, intimates, personalised pieces, body tape, and anything for hair or skin.

Sizing

What size should I order?

Every product page has a size guide, our model's measurements and the size she's wearing, plus a fit note telling you whether a style runs true to size, small or large. Caught between two sizes? The fit note will point you the right way.

Do you do plus sizes?

Most Esther the Label styles run XS to 4XL — one of the most generous extended size ranges in Australian women's fashion. Have a browse of the Curve collection.

Is anything bump-friendly?

Plenty of it, especially the linen and cotton smock dresses. Look for the maternity-approved note on the product page, or go straight to our Maternity collection.

Our pieces

Will the colour look like the photo?

We style and photograph everything to represent colour as truly as we can, and some of our imagery is created with AI tools. Screens still vary, though. If you're unsure about a shade, email us before you order and we'll describe it honestly.

Do you use AI in your imagery?

In some of it, yes — usually for the setting and styling rather than the garment itself. Every piece you see is a real garment we've made and can send you, and we work hard to keep colour, fabric and detailing true to what arrives. If an image ever misleads you about what you're buying, our 30-day returns apply.

How do I look after it?

Care instructions are on every product page and on the garment label. Most of our pieces prefer a gentle cold hand wash, and anything marked dry clean only should go to a specialty dry cleaner. If you're unsure about a particular piece, email us and we'll tell you exactly how to treat it.

Will sold-out styles come back?

Often, yes. Sign up for a restock alert on the product page, or keep an eye on Back In Stock.

Orders & payment

How can I pay?

All major cards (Visa, Mastercard and Amex), PayPal, and Afterpay if you'd rather split it into four interest-free instalments.

Can I change or cancel my order?

Get in touch within an hour of placing it and you've got the best chance — live chat is the fastest way to reach us, or email customercare@esther.com.au. Once an order has been fulfilled we can't amend it, but you're welcome to return it once it arrives. And if your confirmation email hasn't turned up, check your junk folder before you worry; if it's genuinely missing, we'll resend it.

Preorders 💕

Spotted something you love that hasn't arrived yet? Good news! Selected Esther styles are now available to preorder, which means you can secure yours before they officially land.

What is a preorder?

A preorder means you're purchasing one of our beautiful new arrivals before the stock has reached our warehouse.

Once you place your order, your piece is reserved for you from our incoming stock. As soon as it arrives and is ready to go, we'll get it on its way to you!

When will my preorder arrive?

You'll find the estimated dispatch timeframe clearly displayed on the product page before you order.

We always give you the most accurate timeframe we can and allow a little breathing room for your order to reach us.

Occasionally, things like production, international freight or customs can cause unexpected delays. If there is a significant change to your expected dispatch timeframe, don't worry, we'll be in touch and keep you updated.

When do I pay?

Payment is taken when you place your preorder. This means your piece is secured and reserved for you from the incoming delivery.

What if I order something that's already in stock too?

No problem at all! If your order contains both an available item and a preorder item, we may send your available pieces first and your preorder separately once it arrives.

If your order is sent in more than one parcel, you'll receive tracking details as each parcel leaves us.

What if I order two preorder items with different arrival dates?

We may send them separately as each style becomes available, so you're not necessarily waiting for the final piece to arrive before receiving everything else.

Can the expected dispatch date change?

Sometimes, yes. Our preorder dates are based on the most up to date information we have from our suppliers and delivery partners. While we always aim to meet or beat the timeframe shown, occasionally something outside our control can cause a delay.

If there is a significant delay, we'll let you know as soon as possible and give you an updated timeframe.

Can I cancel my preorder?

Changed your mind? Just get in touch with our lovely Customer Care team as soon as possible. If your preorder hasn't been dispatched yet, we'll let you know what options are available to you in line with our policies and Australian Consumer Law.

Can I return my preorder?

Absolutely. Once your preorder arrives, our normal Esther returns policy applies unless we've clearly stated otherwise on the product page.

What happens if you can't get my preorder?

This would be very unusual, but if for any reason we're unable to fulfil your preorder, we'll contact you as soon as possible and arrange a refund for the affected item.

One last thing 💕

Before placing your preorder, please have a quick look at the estimated dispatch timeframe shown on the product page. By placing a preorder, you understand that your beautiful new piece isn't ready for immediate dispatch and will be sent once our incoming stock arrives.

And of course, nothing in our preorder terms changes or limits your rights under Australian Consumer Law.

Still need us?

Email customercare@esther.com.au and we'll come back to you within 1–2 business days. You can also catch us on the website chat, or over on Instagram.