Simply follow the instructions above to make a return -
- Download, print and fill in the returns form.
- Return your item/s to the address below with a copy of your completed returns form -
Esther Returns
PO BOX 482
Alexandria
NSW 2015 - And voila! We will process your return within 2-4 business days once it reaches our HQ.
(please only email the return form if you are unable to print and send the form with your return).
* Please keep a copy of your return tracking number, as we cannot take responsibility for any lost returns.
At Esther, we’re here to help make sure you have an amazing online shopping experience, we understand that includes fast & easy returns.
- The return is sent back within 30 days of receiving your parcel.
- the item was purchased at full price, i.e. the item was not purchased from our sale collection or during a final sale period
- The return is sent back within 30 days of receiving your parcel.
- The item was purchased at a full price or discounted price.
- earrings
- hair and skin products
- nipple covers and body tape
- It has been over 30 days since receiving your parcel.
- Item(s) are not returned in their original condition or without tags attached
- Item/s appear to have been worn or marked while trying on (i.e. the garments have make up marks or an odour) or no longer have a tag.
Returns FAQ's
Do you offer exchanges?
We do not offer exchanges at this time.
What if I received a faulty item / the incorrect size?
If you wish to return a faulty item or have received the incorrect item/size, please contact customercare@esther.com.au immediately with your order number and await a response for further action.
How long will my refund/gift voucher take?
Australian returns: Please allow up to 2 weeks from the day you post your return for your account to be refunded.
International returns: Please allow up to 4 weeks from the day you post your return for your account to be refunded.
Your refund will be issued to your original payment method or if you selected gift voucher, we will send this to you via email.
Please note: we cannot provide cash refunds for orders placed with a gift voucher.
How will I know if you have received my return?
Please keep a copy of your return tracking number and once this reaches our HQ, you will see a 'delivered' scan when you track this online and once your refund or gift voucher has been completed, we will email you to let you know.
Do you offer free returns?
At this time the postage costs for returning goods are the customer's responsibility but if you have received a damaged, faulty or incorrect item, please email us so we can organise a returns label.
Please note: we do not refund or provide credit on a gift voucher for the cost of your original postage fee, this is not refunded in the event you make a return, unless faulty.
Would you like to return an Ivory & Deene Homewear item?
Please refer to the Ivory & Deene return policy.
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