Return for store credit or refund. Choose store credit for an extra $10 back.

Simply follow the instructions above to make a return -

  • Download, print and fill in the returns form.
  • Return your item/s to the address below with a copy of your completed returns form -
    Esther Returns
    PO BOX 482
    Alexandria
    NSW 2015
  • And voila! We will process your return within 2-4 business days once it reaches our HQ.
Don't have a printer? No worries, fill in the PDF form online and email it to us at - customercare@esther.com.au
(please only email the return form if you are unable to print and send the form with your return).

* Please keep a copy of your return tracking number, as we cannot take responsibility for any lost returns.

Returns Policy

At Esther, we’re here to help make sure you have an amazing online shopping experience, we understand that includes fast & easy returns.

Items are eligible to be returned for…
Refunds if:
  • The return is sent back within 30 days of receiving your parcel.
  • the item was purchased at full price, i.e. the item was not purchased from our sale collection or during a final sale period
Please note: We may promote final sales and in this case (and in line with the International Consumer law), purchases made during final sale periods are not returnable, unless faulty.
Store Credit if:
  • The return is sent back within 30 days of receiving your parcel.
  • The item was purchased at a full price or discounted price.
Item/s not eligible for return under any circumstance:
  • earrings
  • hair and skin products
  • nipple covers and body tape
Returns will not be accepted if:
  • It has been over 30 days since receiving your parcel.
  • Item(s) are not returned in their original condition or without tags attached
  • Item/s appear to have been worn or marked while trying on (i.e. the garments have make up marks or an odour) or no longer have a tag.
Please note: Every effort is made to accurately display the colour of our garments online but as computer monitors may vary, your monitor may display a slightly darker or lighter colour.

Returns FAQ's

Do you offer exchanges?
We do not offer exchanges at this time.

What if I received a faulty item / the incorrect size?
If you wish to return a faulty item or have received the incorrect item/size, please contact customercare@esther.com.au immediately with your order number and await a response for further action.

How long will my refund/gift voucher take?
Australian returns: Please allow up to 2 weeks from the day you post your return for your account to be refunded.

International returns: Please allow up to 4 weeks from the day you post your return for your account to be refunded.

Your refund will be issued to your original payment method or if you selected gift voucher, we will send this to you via email.

Please note: we cannot provide cash refunds for orders placed with a gift voucher.

How will I know if you have received my return?
Please keep a copy of your return tracking number and once this reaches our HQ, you will see a 'delivered' scan when you track this online and once your refund or gift voucher has been completed, we will email you to let you know.

Do you offer free returns?
At this time the postage costs for returning goods are the customer's responsibility but if you have received a damaged, faulty or incorrect item, please email us so we can organise a returns label.
Please note: we do not refund or provide credit on a gift voucher for the cost of your original postage fee, this is not refunded in the event you make a return, unless faulty.

Would you like to return an Ivory & Deene Homewear item?
Please refer to the Ivory & Deene return policy

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