You can return your Ivory & Deene item within 14 days for a refund of the purchase price, minus 20% restocking fee.

You can expect a refund within 14 days of us receiving your returned product.

Return Instructions:

1) Items must be returned in new condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

2)  Enclose your order number, customer name, and address with the item.

3)  All return postage is the responsibility of the buyer. We do not accept C.O.D. deliveries. For your protection, we recommend that you use Express Post or Registered Mail.

For customer service questions regarding your order and return address details, please email us at hello@ivoryanddeene.com

You can return your Mosmann item back (excluding sale items, socks & underwear) within 30 days of receiving the item(s) for exchange or refund.

*Please note that returned items must be in their original packaging.

How to Make A Return

Download & Insert their return slip into the parcel: Returns/Exchange Slip  

• Once your return is received and inspected by our warehouse (Usually around 72 hours of receipt) your refund/exchange will be processed and credit/s will be automatically applied to your original payment method.
• You will be notified by our warehouse staff when the goods have arrived.

Please choose carefully as we are only able to provide refunds for online purchases in limited circumstances. 

We can provide a full refund or exchange if the following:

- Goods are in their original condition.

- Proof of purchase is provided, in the form of the transactional receipt or invoice number;

- The goods are returned within 7 days of the original purchase date.

- Only full priced items are eligible for a refund. No sale items can be refunded

- If you believe that your product exhibits a genuine manufacturing fault please email

enpointecollective@gmail.com to return your item for inspection and we will be happy to replace, exchange or refund. 

- Due to hygiene reasons we do not accept returns or refunds on earrings and headwear

The Gypsy and the Officer accepts a return of any full price item in their original condition for a credit within 28 days of purchase or within 14 days for any sale item.

Return items with a note as to why you are returning to:

The Gypsy and The Officer
12 Stromlo Court
Pacific Pines QLD 4211

Once your item/s are received, your return will be processed and a credit note supplied within 5 working days.

Credit notes will be sent via email and will contain a coupon code for a reduction of the nominated value of your credit on your next purchase.

The Gypsy and The Officer will not cover shipping costs in the credit refund.

For a straight exchange for an item, email hello@thegypsyandtheofficer.com.au

Purchases may be returned up to 14 days from receiving the order, for exchange or store credit only.

Please note exchanges are dependent on availability of stock. Items must be returned and packed in the exact way it was delivered, including a receipt or proof of purchase. Sale items cannot be refunded. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@reubenray.com and send your item to: PO Box 1917, Broadbeach, QLD, 4218, Australia. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We have a 30 day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. Sale items are not accepted for refunds/exchanges.

Exchanges
We offer exchanges and store credits for change of mind/wrong sizing. Please email hello@sunfoxlabel.com with your order details for a return authorisation. Only authorised returns will be accepted.

Refunds
Although we will endeavour to replace faulty items, refunds are offered on items that are defective or damaged. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping
You will be responsible for paying your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Return shipping is free.

Returns and exchanges for change of mind or for your inadvertent incorrect choice of product are generally not available. If your product is faulty, defective, not as described by us, not fit for purpose or as otherwise set out under Australian Consumer Laws, you will be entitled to replacement, refund or a store credit. 

If you wish to return your product for a refund or exchange (or store credit) your product, you must email us at hello@soaksociety.com within 10 days of receiving your product. Your email must include your full name, proof of purchase details, and whether you would like a refund, exchange or store credit. Your product should be returned in it's original condition and packaging. Your correspondence should include a product description and the reasons for requesting a refund, exchange or store credit.

Soak Society reserves the right not to accept a request for refund, exchange or store credit for any product that is not faulty and/or falls outside our Returns and Exchange Policy. Where Soak Society provides you with a store credit, that credit is valid for 6 months from the date your returned product is received.

All postage and insurance costs are to be paid by you for change of mind exchanges, returns and refunds.

We understand that buying shoes and accessories online is convenient however it doesn’t give you the chance to try things on first and sometimes items don’t fit or suit your outfit you have bought.

You may return full priced items that are in perfect condition as you received them with the tags attached or the plastic seal left on the bottom of the shoes bought online within 30 days of purchase for exchange or credit note.

Please note Izoa are not able to accept exchange or return on earrings unless faulty due to hygiene reasons.

Sale Items are for exchange within 30 days

How do I return products to Izoa?
Please email info@izoaaustralia.com for details.

Please note all exchange postage is paid for pay the customer.

What if a product is faulty?
We take great pride in our products and packaging so we certainly hope that you never receive a faulty product from us.

If, on the rare occasion, this does occur please contact us on e-mail info@izoaaustralia.com to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.

Exchange
If you would like to exchange an item - it is a super idea to drop us an e-mail or phone call to let us know what item you are after including the style number, colour and size you would like so that we can put it on hold for you. The last thing we want is for it to sell out before your return arrives.

Returns
At Vanilla Shore we are committed to ensuring you are 100% satisfied with your purchase. If you need to return an item please send us an email at sales@vanillashore.com and send your item to: PO Box 209, Prospect, TAS, 7250, Australia. All returns must be sent to us in a secure padded envelope as paper or card envelopes can tear during transit.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item.  If you are shipping an item over $75, you should consider using a trackable shipping service, or purchasing shipping insurance when returning items to us.

We are happy for you to return any regular priced item (sale items excluded), provided it is unused and in the same condition you received it in. It must also be in the original packaging.

Refunds
Once you return is received we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Gift cards are non-returnable.

Late or missing refunds
If you have not received your refund within 14 days, first check your bank account again,
then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at sales@vanillashore.com.

Sale items
Only regular priced items may be returned, unfortunately sale items cannot be returned and refunded.

Exchanges (damaged goods)
We only exchange items if they are damaged, or if ring sizes are not correct. (If you are not satisfied with your item, please see our returns and refunds sections above.) Exchanges will be for the same item. If you need to exchange an item please send us an email at sales@vanillashore.com and send your item to: PO Box 209, Prospect, TAS, 7250, Australia. You will be responsible for paying for your own shipping cost to return your item. All returns must be sent to us in a secure padded envelope as paper or card envelopes can tear during transit. If you are shipping an item over $75, you should consider using a track able shipping service, or purchasing shipping insurance when returning items to us.

Please contact us at info@hutwoods.com.au within 7 days of receiving your order if your delivery is either not what you ordered, damagmaitoed or you believe it to be faulty.

We will replace or refund (at our discretion) any candle that you’re not entirely satisfied with. We may ask you to provide additional documentation, such as photos, for any products reported as damaged when received.

Unfortunately we will not offer a refund for change of mind.

We pride ourselves on providing the highest of customer satisfaction.

If there are any discrepancies with orders we do offer full refunds or replacements.This can be resolved by phoning us directly at our Noosa retail outlet on 07 5473 0257.

In these circumstances, products must be returned within 10 days of delivery, unopened or used. 

Blaq offers a full money back guarantee within 30 days.

Please email contact customer support to arrange any refunds or exchanges at hello@blaqmask.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at gretaandgrace@garboandkelly.com and send your item to: PO Box 122  Broadbeach  Queensland AU 4218.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: PO Box 122  Broadbeach  Queensland AU 4218

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

JOURNEY offers a 30-day refund or exchange service for all purchases returned in perfect condition, with the original paperwork and packaging by post to our Head Office.  

Unfortunately, we are unable to accept returns of items that have been individually personalised with our Monogram stickers or another personalisation method,  without valid reason.

All returns must be sent by an insured carrier and proof of postage must be kept. JOURNEY cannot be held liable for any returned items that fail to arrive and are not liable for any customs or duties charges incurred when returning goods.

Any items that are returned outside of the return period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer. This policy does not affect your statutory rights.

Please email info@journey-co.com for returns. 

Frankly My Dear do not allow change of mind returns, so please choose carefully. If you wish to return a faulty or damaged Product, Frankly My Dear will gladly repair, exchange or refund the original piece in accordance with the following process:  

• That the Product was purchased within 30 days of faulty date.
• You must notify Frankly My Dear by email hello@franklymydearstore.com to obtain a "Return ID number”.
• You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from Frankly My Dear or delivery note.
• You must return the Product to Frankly My Dear head office (Address provided at point of contact).
• On International returns you must mark on the courier company's consignment so that the Products do not attract possible customs duties and taxes again.
• Frankly My Dear will then refund the price of the piece to you in full, replace the Product or exchange for a different Product. This will not include the postage cost for you to send back the item.
• Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Frankly My Dear, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
• Exchanges are only possible if the item is available. Frankly My Dear can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make your request clear when requesting Your Return ID number.
• Please note that unfortunately, returns may not be made to a Frankly My Dear stockist.
• Frankly My Dear will resize headpieces in accordance with the following process:

• That the Product was purchased within 2 months.
• You must notify Frankly My Dear by email hello@franklymydearstore.com with the size change that you require.
• You must provide a “proof of purchase”, being either an invoice, bank statement, email confirmation from Frankly My Dear or delivery note.
• You must return the Product to Frankly My Dear head office (Address provided at point of contact).

• On International returns you must mark on the courier company's consignment so that the Products do not attract possible customs duties and taxes again.
• You must return the Product in its original condition.
• You are responsible for arranging any insurance on the Product.
• You are responsible for the cost of the shipment of the Product.
• Resizing may take up to 7 business days and will be shipped back by registered post, special circumstances may be agreed upon via email.

If you are not completely happy with your order we will gladly accept a return of an unworn item within 30 days of delivery.

To exchange for a different size, please fill out what size you’d like to exchange to on your Returns Slip. Please note exchanges are subject to availability.

HOW TO RETURN:

Enclosed in your order is a returns slip.

Please fill this out and send your unworn item to:

PO Box 267

Chadstone

VIC 3148

Australia

Once your return arrives at our warehouse please allow up to 14 days for your refund to be processed.

If you have any queries please contact us at sales@irisstudiolounge.com

We’re sure you’re going to LOVE what’s inside your Frankie Peach box, but if for whatever reason you’re not 100% satisfied, please email us at hello@frankiepeach.com so we can sort out any issues quickly and as painlessly as possible.

We offer a 14-day exchange for an alternative product or a 12 month store credit from the date of purchase if the item is unused with the original tags still attached and proof of purchase can be provided.

If you do need to make an exchange, please do so within 14 days from the purchase date. Naturally, you will need to cover the return mail costs. Once we have received your parcel, we’ll send you a confirmation email and process your exchange or credit note. Frankie Peach is not responsible for parcels lost or damaged in transit, we recommend you return with a service that provides tracking and insurance.

Any taxes, customs or duties payable for International exchanges will need to be paid for by the customer, FRANKIE PEACH is not liable for return shipping fees.